Here you will find information on order confirmation, processing, modifying or canceling orders, checking order status, payment details, shipping and handling, returns and exchanges, and our terms of service. For any other inquiries, please email us at customerservice@fourtwofour.com.
Your Order
Order Confirmation
Once your order is placed, we will confirm receipt by sending an acknowledgment email to the address provided at checkout. This order confirmation acts as an invoice and includes your order number and all relevant details.
Please note that this is not an acceptance of your order, but a confirmation that it has been received.
When we dispatch your goods, we will send a confirmation email. This will be our acceptance of your order, creating a legally binding sales contract between you and 424, subject to our Terms & Conditions. If we dispatch your goods separately, we may send you a confirmation for each shipment, resulting in separate contracts. Until dispatch, you can contact us to cancel your order and receive a refund. After acceptance, cancellations can only be made in accordance with our Return Policy. If your order is canceled for any reason, including non-acceptance, any payment you made will be refunded, and no contract will exist between you and 424.
For exclusive releases, we reserve the right to limit quantities per order and/or customer.
If you have received your order confirmation and have any concerns, please contact us for assistance.
Order Processing
Once your order is placed, a standard processing time of up to 5 business days is required before shipment. Orders placed after 11:00 AM (PST) may be processed the next business day. Orders placed on weekends and holidays will be processed starting at 8:00 AM (PST) on the following business day. Shop with confidence at 424 for unique streetwear and contemporary fashion, and enjoy fast processing and global shipping.
Modifying or Cancelling Your Order
Modifying or canceling an order with 424 is possible as long as it has not been packed or shipped, or as permitted by applicable consumer protection laws. To make changes to your order, please contact our Client Services team. They will assist you in making any modifications before the order enters the shipping queue.
Checking Your Order Status
To check the status of your order, please contact our Client Services team. They will provide you with the latest updates on your order.
424 accepts payment via Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Diners Club, Bancontact, and iDEAL.
The 424 website is designed for easy and convenient payment processing. Orders can also be placed by calling Client Services.
Please note: Only one method of payment will be accepted per transaction.
You must comply with the terms of all agreements between you and any third-party payment processors. If you have any disputes regarding the processing of your payment, you must resolve them directly with those third parties. You authorize 424 to charge all amounts to the payment method details you provide. You represent and warrant that each credit card or other payment method you use for payment belongs to you and that you have the right to charge all such payments on the credit card or other payment method.
Shipping and Handling
Shipping Information
Once your order has shipped, you will receive an email with your shipment's tracking information, allowing you to monitor the progress of your delivery.
Please note: Tracking information will be updated online one business day after your order has shipped.
You will become the owner of the goods once they have been delivered to your specified delivery address. At this point, the goods become your responsibility, and 424 will no longer be responsible for them.
Shipping Costs and Delivery Times
424 occasionally offers free shipping promotions for a limited time on our website.
- 424 reserves the right to change, extend, or end promotions at any time.
- Free shipping is valid for a limited time only and expires on the date specified in the email sent to you and/or banner on the 424 website with at least 48 hours' notice before expiry.
- Additional restrictions may apply.
- Accurate transit times are available at checkout.
Full-price orders:
- Free shipping applies to full-price merchandise subtotals (including coupons) above the thresholds indicated below.
- The offer will be automatically applied at checkout.
- If an item is not eligible, as indicated on the product detail page, the offer will not be reflected at checkout.
Other orders:
- Orders that don't meet the full-price free shipping eligibility and don't include restricted products are still eligible for free shipping if they meet the thresholds indicated below. Other orders include, but are not limited to, Sale orders.
Restricted Orders:
- Orders that include products excluded from free shipping, as indicated on the product display page, are not eligible for free shipping and disqualify the entire order from the promotion, regardless of order value. All orders with at least one excluded product will incur a flat shipping fee as indicated below
What if my order has been returned to the sender?
If your package has been returned to our warehouse, please contact Client Services for further assistance.
All sales are final. Exchanges may be made within 7 days of purchase with direct approval from Client Services. Customers are responsible for return shipping fees. A prepaid return label can be provided upon request for a $10 fee. For any questions, please email customerservice@fourtwofour.com.
Terms of Service for 424 Group Inc.
Effective Date: April 24, 2024
Welcome to 424. These Terms of Service outline the terms and conditions that apply to your access and use of our website www.fourtwofour.com (the “Website”) and any services we provide (collectively, the “Services”). By using our Services, you agree to these terms. If you do not agree, do not use our Services.
1. Acceptance
By accessing and using our Services, you agree to these Terms of Service. You must be at least 18 years old or have the permission of a parent or guardian who agrees to these terms on your behalf.
2. Modifications
We may amend these Terms of Service at any time without specific notice. The latest Terms of Service will be posted on the Website, and you should review them before using the Services. Continued use of the Services means you accept any changes.
3. Privacy
Our Privacy Policy is incorporated into these Terms of Service. By agreeing to these Terms, you also agree to the Privacy Policy.
4. Shipping and Return Policies
Our Shipping Policy and Return Policy are incorporated into these Terms of Service. By agreeing to these Terms, you also agree to these policies.
5. Cancellation and Order Modification Policies
Our Cancellation Policy and Order Modification Policy are incorporated into these Terms of Service. By agreeing to these Terms, you also agree to these policies.
6. Use of Services
Certain sections of the Services may require registration. You agree to provide accurate and complete information. Unauthorized use of your account is not permitted. We reserve the right to close, suspend, or limit access to your account and the Services if we detect any security issues or unauthorized use.
7. Copyright
The content, design, and other elements of the Services are protected by copyrights, trademarks, and other proprietary rights. You may not copy, redistribute, or use any content without our prior written permission.
8. Trademarks
424’s name, logo, and related names are trademarks of 424 or its affiliates. You must not use these trademarks without prior written permission.
9. Limited License; Permitted Use
You are granted a non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms of Service. All other rights are reserved.
10. Restrictions and Prohibitions on Use
You may not use the Services in ways that violate these Terms, infringe on intellectual property rights, or are illegal. Prohibited uses include copying, republishing, redistributing content, creating derivative works, and unauthorized use.
11. Errors, Corrections, and Changes
We do not warrant that the Services will be error-free or that defects will be corrected. We may make changes to the features, functionality, or content of the Services at any time.
12. Third-Party Content
We are not responsible for third-party content accessible through the Services. The opinions and statements of third parties do not reflect our views.
13. Unlawful Activity
We reserve the right to investigate and take appropriate action against any suspected unlawful activity.
14. Nontransferable
Your right to use the Services is not transferable. Any password or right to obtain information is not transferable.
15. Indemnification
You agree to indemnify and hold us harmless from any claims or expenses arising from your violation of these Terms of Service or use of the Services.
16. Limitation of Liability
We are not liable for any indirect, special, incidental, or consequential damages arising from your use of the Services.
17. Use of Information
We reserve the right to use and share information in accordance with our Privacy Policy. Any submissions you make become our property.
18. Copyright Complaints
If you believe your work has been infringed, please provide a DMCA Notice to us. We will respond to all such notices in accordance with the DMCA.
19. Severable and Survival
If any provision of these Terms of Service is found invalid, the remainder will remain in effect. All terms that logically should survive termination shall survive.
20. Legal Compliance
You agree to comply with all applicable laws regarding your use of the Services.
21. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of the State of California. Any action to enforce these Terms of Service shall be filed in California.
22. Force Majeure
424 is not liable for any delay or failure to perform due to events beyond our control.
23. Contact Information
If you have any questions about these Terms of Service, please email us at customerservice@fourtwofour.com.